IBPS Clerk Designation Changed from Clerk to Customer Service Associate (CSA)

In a major update for the Indian banking sector, the designation “Clerk” is set to be replaced. According to a notice published by IBPS on its official website, @ibps.in, the Competent Authority has approved a nomenclature change for the Clerical Cadre in Public Sector Banks. The new designation, “Customer Service Associate” (CSA) is effective from 01 April 2024.

The change aligns with the ongoing Common Recruitment Process for Clerks (CRP CLERKS-XIV) issued on 01 July 2024, and will now be referred to as CRP-CSA-XIV[Common Recruitment Process for recruitment of Customer Service Associates(CSA)]. All terms and conditions of the original notification remain the same and any further updates will be posted on the IBPS website, www.ibps.in.

IBPS Clerk Designation Changed- Download Important Notice

What does this mean for Bank Customers?

This designation change highlights the evolving role of bank clerks, now focusing more on customer interaction. The new title, “Customer Service Associate,” emphasizes delivering exceptional customer service. This shift is expected to enhance customer satisfaction and loyalty and to attract more skilled talented individuals into the banking industry.

What does this mean for aspiring Bank Clerks?

Candidates participating in the CRP Clerks-XIV examination should be aware that they will be appointed for the title “Customer Service Associate” (CSA). This change, will not impact the selection process or the job responsibilities of recruited candidates.

Key Highlights:

• The new designation applies to all Public Sector Banks.
• The Common Recruitment Process for Clerks (CRP CLERKS-XIV) is currently ongoing.
• The recruitment notification released on 01 July 2024 will now be known as CRP-CSA-XIV.
• All other terms in the original notification remain unchanged.